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We at adish have supported CS for a multitude of various startups, and are ready to help you launch a Customer Success and Customer Support team in just a short period of time!

The Importance of Customer Success and Customer Support

Whether you are utilizing a sell-off business model or a subscription-based business model, it is crucial to keep customers coming back for more, and for them to continue doing so.

To achieve this, not only is it necessary to enhance your products and services, but also to accompany and aid customers in solving their problems through each form of customer contact.

There was a time when customer success was considered a cost center, but this is no longer the case.
It now plays a highly significant role in leading your customers to success.

During the Early Days of a Startup　
Challenges in Customer Success and Customer Support

No Personnel with CS Experience

It is rare for the initial members of a startup to have experience in CS.
As a result, it is difficult to know where to start and how to proceed.

Falling behind on designing CS and formulation of a flow.

By all means, we tend to focus on the direction of expanding our services, such as developing, marketing, and conducting sales on our products, subsequently falling behind in our CS design.

Unfortunately, an increase in contract terminations may arise as result of this.

Being Unable to Respond to the Sudden Surge in Inquiries

Inquiries may increase rapidly due to a sudden trend in word-of-mouth or service stop due to an error.

It is essential to prepare a response model in advance so that unexpected situations such as these can be efficiently resolved.

To cope with the accelerating growth of startups,
thoroughly establish your mindset, systems, and flows at CS Boot Camp

Expertise

Sharing Knowledge and Assisting a Shift to Insourcing for All Aspects of CS

Customer Care

Reviews and Feedback on Customer Response Performance

Design

Strategy Framework for Customer Support and Customer Success

Talent

Methodization and Support for CS Personnel- From Recruitment to Training

Growth

Provision of knowledge which enables to flexibly handle situations such as a rapid surge in inquiry numbers.

Provision of Support to a Multitude of Startup Companies

We at adish have supported the growth of various startups, including those that have grown to become unicorn companies.

We have implemented Customer Support and Customer Success in a variety of fields, tailored to each industry and business type of our clients.

This CS Boot Camp has been designed based on the knowledge we have gained from these experiences.

Consistent Handling of Rapidly Increasing Inquiries

Startups grow rapidly. As they grow, the number of inquiries also increases rapidly, and adish has been able to respond to this growth.
In addition, campaigns, word of mouth, and TV coverage often lead to 10 times the number of inquiries than usual.

We have responded to such a rapid increase in the number of inquiries by working flexibly so that end users are not troubled.

Agile Customer Support Operations

Startup products and services, as well as their customers, will gradually change with improvements and when target changes are made.
What needs to be done in CS will also change in tandem with these changes.

At adish, we do not simply engage in our commissioned tasks, but operate in an agile manner, responding to changes and constantly improving what needs to be done.

Our Implementation Procedure

The Hearing

We will interview you to find out the kind of service you aim to provide and your goals.

The Proposal

Based on the hearing content, we will establish a proposal that meets your needs.

The Contract

If you agree with the proposal content we have presented, the contract can now officially be signed.

Boot Camp

Based on the details of the contract, the CS Boot Camp will commence

CONTACT

CS Boot Camp

We at adish have supported CS for a multitude of various startups, and are ready to help you launch a Customer Success and Customer Support team in just a short period of time!

The Importance of Customer Success and Customer Support

During the Early Days of a Startup　
Challenges in Customer Success and Customer Support