We have accumulated a wide range of knowledge and expertise through our dealings with various start-up companies.
We work together with our clients to think about issues such as what kind of flow should be built, what kind of KPI’s should be set, etc. We then design and implement them according to the concerns and circumstances relevant to each client.
We utilize the gaming apps support page operation service [Form-Cloud], in order to improve the efficiency of inquiry responses, therefore preventing a decline in customer satisfaction rates.
In addition, we also employ the user-friendly chatbot [Hitobo] which automatically responds to questions. With little work, the AI will wisely answer user questions.
Furthermore, [Hitobo] can also be used as an internal FAQ system.
Our original Agile Operations system is based on the agile operations used in software development. It has been modified and further developed by adish in order to strengthen our customer support operations.
It allows us to solve problems in short sprints- with speed and depth, yet with procedures that are easy for anyone to implement, enabling us to build our operational framework at a swift pace.
The services provided by startup companies are those that tend to question the value of the market in new and exciting ways, and customer service is not a matter of following a template based on past knowledge.
Therefore, it is necessary to provide customer service while making improvements in collaboration with our client startup companies.
However, the price of such services are costly, and startups with limited funds may find it difficult to solicit such services.
The initial setup of our support system will be constructed at the Tokyo office, where specialized personnel will work together with you to carry out the “Plan-Do-Check-Act” (PDCA) cycle in order to achieve the ideal customer support system.
A specialized base for the actual operation of this system will then be set up at our Sendai Center. By dividing and combining the workload in this way, we are able to reduce costs and provide a high level of service at a lower price.
If you have mobilized the necessary tools for customer support, but have been unable to utilize them properly, we can provide assistance. Allow us to refer you to our specialists whose accumulation of expertise can resolve the difficulties you may be experiencing.
At adish, we are able to provide support in over 10 languages. We will support your goal for global expansion in relation to customer support.
two-factor authentication
⼆重の指紋認証による⼊退室管理
ID checks when logging in to monitoring tools
Recording of access logs
Automatic aggregation of operator's monitoring time and ticket count/case count
Confidentiality and Personal Information Handling Agreements for all employees
Regular ISMS/Privacy Mark lectures and tests for all employees every 3 months
External use of personal computers and business documents prohibited
Monthly security committee meetings with all business managers
