adish

Japan's Leading CX
Outsourcing Partner
for Global Startup

Achieve seamless market entry and sustained growth in Japan with
our expert multi-lingual customer support and success solutions
tailored for the Japanese market.

Service

Customer Success Solutions
Tailored for the Japanese Market.

Service

Whether you're navigating cultural nuances or scaling operations, our services are tailored to meet the unique challenges of the Japanese market.
From strategic consulting and on-site support to comprehensive outsourcing, we ensure your customer success strategy is optimized for growth and long-term success in Japan.

ー Unlock the full potential of your business in Japan with adish.

  • Consulting

    We offer strategic consulting to establish and scale your customer success operations in Japan. Our deep market knowledge ensures your strategy is optimized for cultural and regulatory nuances, guiding you from market research to execution.

  • On-Site Support

    Our multi-lingual professionals integrate seamlessly into your Japanese operations, handling recruitment, training, and management to deliver consistent, high-quality support. We offer scalable solutions to meet your business needs.

  • Outsourcing &
    Operations

    Our outsourcing solutions provide efficient, multi-channel customer support across email, chat, and phone, 24/7. Our teams are trained in Japanese service etiquette, helping you maintain high standards while reducing costs.

Achievements

Proven Success in Japan
Across Multiple Industries

With over 1,000 successful projects across 12 languages, adish has established itself as a leading company in delivering customer success solutions tailored for the Japanese market. Our expertise spans across Fintech, SaaS, E-commerce, and more, helping global brands navigate the complexities of Japan's unique business landscape.

  • 12 Languages Supported

  • 1,000+ Successful Implementations

  • 10+ Industries
    Served

  • 1M+ Customer Interactions Annually

Supported Languages: Japanese, English, Chinese (Traditional/Simplified), Korean, Indonesian, Thai, French, German, Italian, Spanish, Portuguese, Russian

Industries

Industries We Empower

adish provides customer success and support solutions across various industries.
Our deep understanding of industry-specific challenges allows us to tailor our services to meet the unique needs of each sector, ensuring optimal customer experiences and market success.

  • Fintech

    Fintech

    Secure and efficient customer support solutions for the fast-paced world of financial technology. Our expertise ensures compliance with local regulations while maintaining high customer satisfaction.

  • SaaS

    SaaS

    From onboarding to ongoing support, we help SaaS companies optimize their customer interactions, driving user adoption and retention in the Japanese market.

  • E-commerce

    E-commerce

    Enhance your e-commerce operations with our comprehensive support services, designed to handle high volumes of customer inquiries across multiple channels.

  • Healthcare

    Healthcare

    Delivering sensitive and informed customer support in the healthcare industry, with a focus on patient confidentiality and regulatory compliance.

  • Sharing Economy

    Sharing Economy

    Facilitating smooth customer experiences for platforms in the sharing economy, ensuring user trust and engagement.

  • And More !

    Learn how our tailored solutions drive success in your industry across Japan.

Voices

What Our Clients Say

Hear from our satisfied clients who have successfully expanded their businesses into Japan with the help of adish.
Our client testimonials showcase the transformative impact of our customer success solutions.

CS Manager, Fintech Industry

adish's expertise in Fintech customer success has been invaluable in helping us meet regulatory requirements and deliver top-notch service.

CS Manager, Fintech Industry

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Cases

Featured Case Study

Case - FinTech Company

Client
Leading FinTech unicorn in 45+ countries
Challenge
Establish a robust customer support infrastructure to handle high inquiry volumes and ensure compliance with Japanese regulations.
Solution
Deployed a bilingual support team with integrated KPIs like CSAT and SLA for continuous performance improvement.
  • Customer Satisfaction
    (CSAT)

    84%
    18% higher than global average
  • Customer Service Response Time in 24h

    92%
    Quick response
  • Service Productivity / Hour
    (SPH)

    1.33
    Quality, speed, and problem-solving

*As of January 2024

Want to know more?

Explore how we can transform your customer support.

Contact Us

Let’s Make Your Japan Expansion
a Success

Are you ready to grow your business in Japan?
Whether you're at the early stages of market entry or looking to enhance your existing operations,
our team is here to support you. Reach out to us today to discuss how adish can help you achieve your goals in Japan.